At Rupsha Online, we prioritize customer satisfaction and aim to make your shopping experience hassle-free. If you are not completely satisfied with your purchase, this Return Policy outlines your options for returns, exchanges, and refunds.

1. Eligibility for Returns

You may return an item if it meets the following conditions:

• The return request is made within 24H of delivery.
• The item is unused, in its original packaging, with all tags and labels intact.
• The item is not excluded under our Non-Returnable Items section (see below).

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, undergarments)
• Customized or personalized products
• Digital goods or downloads
• Items marked as “final sale”

3. Return Process

To initiate a return, follow these steps:

1. Contact our customer service team at contact@rupshaonline.com to request a return authorization.
2. Provide your order number, reason for return, and proof of purchase.
3. Once approved, ship the item back to us at the address provided.
4. Include all original packaging and any accessories that came with the product.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was delivered.
• We recommend using a trackable shipping method. Rupsha Online is not responsible for items lost during return transit.

5. Refund Policy

• Refunds will be processed within 7-14 Working days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

• Exchanges are subject to product availability.
• If you wish to exchange an item, contact customer service to confirm availability and follow the return process.

7. Damaged or Defective Items

If you receive a damaged or defective product:

• Notify us within 24 hours of delivery.
• Provide photos of the damage or defect along with proof of purchase.
• We will arrange for a replacement, repair, or refund at no additional cost.

8. Cancelations

• Orders can be canceled before shipment. Contact us at [insert contact email/phone] for assistance.
• If the order has already shipped, you will need to follow the return process once the item is delivered.

9. Contact Us

For any questions or concerns regarding returns, please reach out to us at:

Rupsha Online
Email: contact@rupshaonline.com
Phone: +880 1913-442058

We value your trust and are here to assist you with any issues regarding your purchases. Thank you for choosing Rupsha Online!